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Terms of Trade

All prices are in NZ Dollars & exclude GST.

We do not export outside NZ.



Goods Return Policy:

  • Any goods received and have been damaged during transit must be notified to us by E-mail within 7 days after you received the goods.
  •  In the event that we have sent you wrong items , you will also need to notify us by E-mail within 3 days of receiving the goods.So we can replace or exchange for you. In case of the same item not available in stock,we will give similar or credit the amount.
  • We will accept return of goods only if in original saleable condition and notification should be made within 7 days from delivery receipt. The products need to be returned to a sales rep before credit can be applied unless we accept the disposal of the item. (see Contact Us for our Office-product return address) and returned products should be received by us within 7 days from your receiving goods. If the returned products are considered not saleable, we may charge discounts up to 40% of item value.

Refund Policy:

  • Normally, we do not have to provide a refund if you have changed your mind about a particular purchase,So, please choose carefully.
  • If the goods are faulty,we will meet our obligations under the CONSUMER GUARANTEES ACT to provide a remedy.
  • If goods are damaged when received please contact us before seven days with your invoice number so that we can create a credit.

Cancellation Policy:

  • Cancellations are only allowed within the first 48 hours after the order is received.
  • Must email us immediately so that the items are not picked.
  • If the items have already been picked & packed by staff, cancellation will not be allowed - unless there is reasonable reason provided.

Delivery Costs:

  • Auckland -
    • Charged around $5 to $15 depending on size and bulk
  • Outside Auckland -
    • Will be charged around 8% of the purchase price, but we will be absorbing a majority of the freight costs.
  • * However, in some special cases that the order is too bulky or heavy to fit within our regular cases/cartons, we will contact you for special quotation.
 
  • Disclaimer: Delivery Prices are subject to change without notice. We subsidise normal freight rates but increases are partially passed on to customers when they can no longer be sustained.
About Us
We endeavor to provide prices which are lower than most wholesalers to ensure that everyone can get the best deal without being confused by big discounts which ultimately offer nothing.

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Our Guarantee
f1We guve a 100% guarantee for your satifcation. If you 
are not happy with the service please contact us.
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Bulk Ordersf2
You can also buy in bulk.
Please contact us for special prices.

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